Patient Satisfaction Survey

Today's healthcare industrialization is due to the advent of "managed care' to control costs in the 1980s. The essential success factor has become the ability to harness information technologies to lower costs and enhance the quality of products and services. To date, the primary role of Managed Care Organizations' (MCO) has been that of an arbitrageur, or broker, between buyers and sellers of health care services. MCOs have gained rapid market penetration which has allowed them to extract ever more severe price-per-unit discounts from providers, while concurrently increasing providers ancillary administrative tasks. Therefore, information technologies that can enhance the efficiency, effectiveness and consumer satisfaction of services will become the basis of competition in the health care industry.

The basic element of the capitation system is a monthly payment from the purchaser to the provider in exchange for a defined set of medical services to patients. Physicians, in exchange, are required to see any of the covered patients who may wish to see them. Because the capitation system frees insurance companies of risk (i.e. Additional visits do not cost them more money), it is in their best interest to see that the client is able to see the physician as often as necessary. Thus, physicians have to make sure that the client is satisfied with treatments he/she receives. If the client leaves unsatisfied, more visits may result, with an end result of more expenditure of time and resources (with no additional income) for the physician. Thus patient satisfaction and visible results are becoming increasingly important under the capitation system. By knowing where strengths and weaknesses are, physicians, hospitals and other healthcare facilities can converge their efforts in positive areas to improve the quality of care and patient satisfaction.

Patient Satisfaction Survey will help us do just that. A simple anonymous questionnaire can be filled out in only a few minutes, either on-line or paper format printed from the system This provides information concerning access to care, appropriateness and, quality of care, as well as factors relating to the office atmosphere and staff interaction.

Specialized versions of this program are available for clinics, physicians, hospitals and nursing homes. MK Diagnostics also offers, Survey Analysis, a program developed to calculate the survey results as an additional enhancement to Patient Satisfaction Survey. The Survey Analysis Services can also be provided by MK Diagnostics for an additional fee.

Disclaimer
This program is not intended to perform diagnosis. Diagnosis should only be made in conjunction with other tests. There is no liability attached to the author or the developer for the misdiagnosis or treatment of the patient.